Medical care in English across Puerto del Carmen

Need an English-speaking doctor in Puerto del Carmen?

We can often help without making you search for a doctor while you are ill or away from home. Speak directly to a doctor by video or telephone from anywhere in Puerto del Carmen.

Same-day English-speaking doctor
Video or telephone medical visit
Prescription emailed after clinical approval
Use at Spanish pharmacies in Puerto del Carmen

Book an online consultation

Questions before booking?

Dr Ben Harry Clegg standing in a consulting room — English-speaking careDr Ben Harry CleggMedical Director · Spain

English-speaking careDr Ben Harry CleggMedical Director · Spain

🌐English-speaking consultations throughout Puerto del Carmen by secure video or telephone.

Choose the correct service

Two ways we can help:

Choose the service that matches your situation, then see exactly what happens next.

€39fixed fee

For a new medical problem

Online doctor consultation

Speak to an English-speaking doctor by secure video or telephone about a symptom, illness or medical concern.

Medical assessment in English
Treatment and safety advice
Prescription by email when appropriate

See video-consultation times How consultations work →

Book online

Select video or telephone and an available time.

Doctor consultation

Discuss symptoms, history, allergies and medication.

Prescription

If clinically appropriate, it is sent by email.

Pharmacy

Present it at a Spanish pharmacy near Puerto del Carmen.

€25fixed fee

For regular medication

Repeat or lost prescription

Request a doctor’s review when regular medication has been lost, forgotten or has run out while you are in Spain.

Medicine, dose and history reviewed
Supporting evidence may be requested
Some medicines cannot be prescribed remotely

See repeat-prescription times Repeat-prescription information →

Book online

Select the repeat-prescription service and a time.

Send documents

Provide the medicine name, dose and supporting evidence.

Doctor review

If approved, it is usually emailed within one hour of the appointment time.

Pharmacy

Present the prescription at a Spanish pharmacy.

Travel insurance: how pay-and-claim works

Travel insurance

A simple pay-and-claim process

For a straightforward one-off consultation, most travel insurers do not arrange the appointment directly with us. You normally pay Costa Medical Services first, then make a claim.

1
Pay for your consultation
The online medical consultation costs €39.
2
Keep your documents
We can provide a receipt and, when issued, you can retain a copy or photograph of the prescription.
3
Send them to your insurer
Submit the documents after your consultation or when you return home. Reimbursement depends on your policy.

Care that travels with you

Medical help wherever you are staying

Join your appointment from a hotel, apartment or home anywhere in Puerto del Carmen. Speak in English, understand the next step and receive your prescription by email when clinically appropriate.

See appointment times

Local coverage on Lanzarote

Doctor in Puerto del Carmen and nearby areas

The map is centred on Puerto del Carmen. You can also open another local guide for the part of Lanzarote where you are staying.

Local Google mapPuerto del Carmen, Lanzarote

Interactive map supplied by Google Maps

Nearby placesTías, Playa Honda and Puerto Calero

Another part ofLanzarote

Doctor in Arrecife Doctor in Costa Teguise

View the Lanzarote island hub →View the Canary Islands medical hub →

Prescriptions are issued for use at Spanish pharmacies when clinically appropriate.

Useful local information

Before your appointment in Puerto del Carmen

Practical information for residents and visitors using the online medical service.

Join from where you are staying

You can join from Puerto del Carmen or nearby areas including Tías, Playa Honda and Puerto Calero, from a home, hotel or holiday accommodation.

Local next steps

Arrecife is the island’s principal urban centre, while many visitors stay around Puerto del Carmen and Costa Teguise. Have your accommodation location and nearest pharmacy details ready.

Island time and pharmacies

The Canary Islands are one hour behind mainland Spain. Setmore detects local time from the customer’s device; pharmacy stock should be confirmed directly.

Common reasons to contact us

Medical help in English while you are in Puerto del Carmen

🤒Infections and feverThroat, sinus, cough, urinary and other common infection symptoms.

🩹New symptomsStomach problems, migraine, rashes, allergies and bites.

💊Regular medicationLost, forgotten or finished medicines requiring medical review.

✈️Residents and travellersClear English-language support from wherever you are staying.

Responsible online medicine: some conditions require examination, testing or emergency care. A consultation does not guarantee antibiotics or any particular prescription.

Dr Ben sitting upright in a medical consulting room during a video consultation

Clear communication when you are away from home

A real medical conversation, in English

Explain what has happened and ask questions in English, without a language barrier.

Speak directly with a doctorBy secure video or telephone.
Dr Ben Harry CleggLeads the medical service for Spain.
Nurse Susan TaylorSupports patient communication and coordination.

Health information and services

Useful next steps

Health information and services

Direct links to the most useful English-language sections.

Online doctor serviceTelephone and video care Repeat prescriptionsMedication replacement SymptomsCommon concerns Medication guidesSafe prescribing ConditionsPlain-English information Medical LibraryDoctor-reviewed articles

Need medical help in Puerto del Carmen?

Video or telephone consultation · fixed fee €39.

See appointment times

Call 112 for emergencies.Severe breathing difficulty, chest pain, stroke symptoms, major bleeding, seizures, overdose, suicidal crisis or any life-threatening situation.